Shipping & Returns

Shipping

Same Day Dispatch

We understand that you don’t want to wait days or even weeks for your supplements to arrive. If you order before 11am AEST, we will dispatch your order the same day (*excludes weekends, public holidays, and sale days).

Free Shipping

We offer FREE standard shipping on all orders over $150

Flat Rate Shipping

  • Standard Shipping – For all orders under $150 we offer Standard Shipping Australia wide for just $9.95

Returns

If you would like to request a return for a product purchased through Stim Hub, please contact us below:

Email: hello@stimhub.com

Please email our Online Support Team with the following:

  • Full Name
  • Original invoice number displayed on the confirmation email
  • Reason for return
  • Any relevant photos
  • Contact details



Requirements to be eligible for a return

  • Returns must be received within 14 days of lodging a request
  • Unopened and unused in original sealed packaging
  • Securely wrapped
  • Accompanied by a Tax Invoice or Proof of Purchase
  • Returned to us at your own expense

Can I cancel my order?

If you request to cancel an order, you must contact us via email as soon as you can. However, please be aware that we cannot guarantee the request as it may have already been dispatched.

If your order has already been dispatched and you still wish to cancel, please do the following:

  • Refuse a delivery attempt
  • Decline the parcel at the Post Office

This will create a return to sender, which can take up to 10 days. Alternatively, you can return the parcel at your own expense. Refunds will only be applied once all items are returned in unopened/unused packaging.

Please choose products carefully. We do not accept returns for opened/used products if:

  • You received what you ordered and simply changed your mind
  • You misused the products in any way that caused the problem
  • the product did not perform to your expectations
  • you do not like the flavour/ingredients, including products where the manufacturer has reformulated the ingredients and/or repackaged the product label

Neither Stim Hub nor the products we sell, claim to treat or cure any diseases or conditions. We provide nutritional supplements that are intended to support you as part of a well-balanced diet. Stim Hub are not healthcare professionals, therefore any information and advice you receive should not replace the medical advice provided to you by your healthcare professional. We recommend that you always seek appropriate medical advice before consuming any nutritional supplements.

Damaged / Faulty Goods:

If you have received a damaged/faulty or incorrect product from Stim Hub, please email hello@stimhub.com with the following:

  • Full Name
  • Contact details
  • Original Order number/receipt
  • Any relevant photos

We will contact you directly as any exchanged or refunded items must be returned to our Online warehouse for any compensation to be supplied.